Privacy Policy and Terms & Conditions

Terms And Conditions Of Services

Acceptance of these terms and conditions is required before any services can be requested.

The client authorises this signed terms and conditions to be valid approval for future services, therefore allowing 4 The Love Of Walkies to accept future bookings without additional signed terms and conditions. By signing below the client is promising to read these terms and conditions in their entirety.

GDPR

1. Under the current GDPR laws, all of your information will be kept private and confidential.
2. 4 The Love Of Walkies only collects information that is required for us to carry out the services you require.
3. You have the right at any time to request a copy of any data that we hold for you.

Service Requirements

1. A meet and greet must be completed prior to any service taking place.
2. All dogs must wear an up to date ID tag with your first initial and surname, house number and postcode as required by UK law. A phone number is also helpful but not necessary.
3. Under UK law and for insurance purposes, 4 The Love Of Walkies can not provide services for any banned breed on the UK governments banned breed list.
4. All dogs must be provided with a well-fitting collar and/or harness. 4 The Love Of Walkies is not held liable for any injury or any damage caused or incurred by the dog escaping due to an ill-fitting or faulty collar/harness.
5. The pet owner gives 4 The Love Of Walkies permission to enter their property to carry out the booked service at the arranged date and time.
6. All dogs must be sociable and of good temperament. Any signs of aggression including dominance, mounting, growling or biting will mean services shall cease.

Rights Of Service

1. We walk a maximum of six dogs per walk to ensure a safe and enjoyable walk for all dogs in our care and ensure we walk temperamentally suitable dogs together. This also provides a more personalised service.
2. In extreme weather conditions (e.g. very hot weather or heavy snow) walks may be shorter or cancelled to ensure the comfort and safety of the dogs. This will be at our discretion. Drop ins can be provided in replacement, provided it is safe to drive to and from your premises.
3. Whilst all attempts to ensure the dog is returned as clean as possible, no guarantees can be made.
4. Although we endeavour to ensure the safety of all dogs, letting dogs walk off the lead carries a risk, therefore we will only do this with your permission via the selection on your Time To Pet account and when we are happy that the dog responds well to us.

Insurance and Emergencies

1. 4 The Love Of Walkies has comprehensive insurance covering public liability, vet fees and loss or straying, however we advise all clients to have their pets insured and reserve the right to refuse a booking for any animal who is not insured.
2. 4 The Love Of Walkies has comprehensive insurance for the care and transport of your pet. We are also insured for the loss of keys. Our insurance covers many other aspects. Please see the certificate in the documents section of Time To Pet. A full policy breakdown can be provided on request.
3. Keys retained by 4 The Love Of Walkies will be kept securely and will only be marked with the name of your pet and away from any personal details.
4. We make every effort to contact the pet owner in the event of an emergency. Your vet’s details must be completed on Time To Pet and they will be contacted if we are unable to communicate with the service user or their emergency contact. Please note that in an emergency we will use any nearest vet. We reserve the right to make decisions regarding your pet's health provided it is at all times acting in the best interests of the pet and on the advice of a veterinary surgeon.
5. 4 The Love Of Walkies will endeavour to give as much notice as possible for time off and holidays.

Payments and Cancellations

1. Payments for walks are made via Time To Pet automatically by your saved payment method on a Friday for the following Monday to Sunday.
2. Bookings after Friday are to be paid upon confirmation.
3. If payment is not made for walks by 5pm the day before your service is booked, your service will be cancelled.
4. 24 hours notice is required for cancellation of walks. You will then receive a credit. A refund will be issued within 10 working days if this is preferred. Less than 24 hours notice of cancellation will require full payment.
5. 4 The Love Of Walkies reserves the right to cancel any service under safety or financial concerns and to provide a full refund.
6. Payment for cat, small furries etc visits is 10 days before the start of your first service via Time To Pet.
7. All communication is to be made via your Time To Pet account to be able to keep a record. Urgent communications will be made by telephone call, text or WhatsApp as required and necessary. Communication outside of Time To Pet may be screenshot and added to Time To Pet’s conversation feed for records.
8. All service requests are to be made via your Time To Pet account. Services are not confirmed until I have reviewed and confirmed them. You will then receive your invoice and payment is due as advised above.
9. A valid and up to date payment method is required to be registered on Time To Pet to be able to request services.

Responsibilities

1. The pet owner accepts full liability for any loss or damage caused by their dog whilst being walked.
2. The pet owner is financially responsible for any loss or damage to property made by the dog.
3. The pet owner must inform 4 The Love Of Walkies if their pet contracts any infectious condition (e.g. kennel cough, conjunctivitis). Any pet with an infectious condition will not be walked or visited until cleared to do so by a vet.
4. The pet owner must update any and all contact details via their Time To Pet account if any of these change.
5. The dog owner must advise of female dogs being in season. 4 The Love Of Walkies will not walk dogs in season. A drop in can be arranged around the walk schedule if required. Walks can commence 10 days after bleeding has stopped.